Your website, talking in your pocket.
Someone types on your site. It lands in whatever you already have open, Telegram, Slack, a text. You answer there and they see it, still on your website, in about a second.
There is no dashboard to log into, because there isn't one.
What happens to an enquiry today
Someone lands on your site at nine at night, fills in your contact form, and hits send. Here is where it goes.
By the time you scroll back that far, they have rung somebody else.
That is not a form problem. It is that the message ends up somewhere you were never going to look in time. So we send it somewhere you already look, every day, without being asked.
So where do you actually look?
Not where you think you should look. Where your eyes go anyway, twenty times a day, without deciding to. Pick that one.
Tap the one you already have open, or drag across from the left.
Ways in
Every one of them lands in the same place.
You already have enough apps
Seven pages of them. Every one promised to be the useful one. We are not asking for page eight.
So there is an app if you want one, and it is just another place we can send messages, same as Telegram or a text. Nobody has to install it, and most people never do.
Your contact form can come too
The chat box is one way in. It is rarely the only one, and the others get buried in exactly the same inbox.
- Your contact form The form you already have, left exactly as it is. The line you pasted picks up what people send and it arrives with everything else.
- Your social pages Someone messages your Facebook or Instagram page at the weekend. It lands where the rest of it lands, so you are not checking three apps.
- Your email inbox Point info@ at us and the enquiries that come in by email join the same thread, instead of sitting in the pile this whole page is about.
One destination, however many ways in. None of them needs a change to your website. The contact form is part of the £29, social pages and your email inbox are £7 each.
Have a look at your own site
Put your address in and we'll show you what it looks like now, and what it looks like with someone able to reach you.
Hello. Ask anything and it goes straight to the phone. Usually answered within the hour, 8am to 6pm.
Tuesday 9 September
21:14
Where do you want messages to land?
Putting it on, and taking it off
One line goes at the bottom of your site, and that is the only change you make. Take the same line out and your site is back as it was. The worst that can happen here is nothing.
The whole install
On your site<script data-cfasync="false" src="https://chatrelay.co.uk/c.js" data-id="K3F8P2QW7NRT" data-no-optimize="1" data-no-defer="1" data-nowprocket defer></script>Yours has your own code in the middle. You get it when you pick where messages should land, and it does not change after that.
What it changes
The line is on. That button in the corner is the only difference.
Nothing else moves. No pop-up, nothing added to your menu, and nothing kept on a visitor’s device until they open the chat themselves, so your cookie banner stays as it is.
Where the line goes on yours
Swipe across for the rest.
Wix. Settings, then Custom Code, then Add Code. Paste the line in, choose Body end and All pages, and save. That is the whole job.
Squarespace. Settings, then Advanced, then Code Injection. Paste the line into the Footer box and save. Nothing else on that page needs touching.
WordPress. Most themes have a footer scripts box under Appearance. Paste it there and update. If yours has not got one, the free WPCode plugin adds one.
Shopify. Online Store, then Themes, then Edit code. Open theme.liquid, paste the line right above the closing body tag, and save.
Something else. Nearly every builder has a box called Custom Code, Code Injection or Footer. That is where it goes. Send us your address and we will tell you which menu.
Not touched in years? The line works on any site, however old. But if yours still shows last year's prices or goes wonky on a phone, chat only brings more people to a page that puts them off.
SDAN bring old sites up to dateSomeone else built it. Then you do not touch it. Send them the line and say it goes at the bottom of every page. It is a two minute job at their end as well.
Email the line to themThe first message tells you it is on
Pick where you want messages, paste the line, and one comes through to your phone so you can watch it land. If it never comes, nothing has happened to your site either way.
What it costs
Nearly everybody pays the figure below and nothing else. Every other line we sell is on this page too, priced, including the ones you will never turn on.
£29 a month
One website. The chat box, your contact form, and every place we can send to that costs nothing to run. Your name on it rather than ours.
If you need more than that
- More locations
- £24 each from two, £20 from five
- Rota, which chases a list until somebody picks it up
- £79 a location
- Your Facebook page, your Instagram or your email inbox, coming in
- +£7 each
- WhatsApp, going out
- +£9
- Remember your customers
- +£12
- Look up who you are talking to
- +£19
- Keep conversations 30 days, or a year
- £4 off, or +£6
Pay yearly and two months are free. Remembering your customers alongside a year of history is £15 for the pair rather than £18. On Rota we can also chase you by text when an enquiry has gone unanswered, which is £9: it is the last rung, so it reaches a phone whether or not any app is open, and a text is never a destination on its own because it cannot hold a conversation the way a chat thread can.
Why each line costs what it does
Below is the same bill you have just used, itemised, plus the part nobody usually shows you: what each line actually costs us, and why the rest is free. If a price here looks arbitrary, this is where you find out it is not.
The price list
Relay is £29 a location a month. Rota, which chases until somebody opens it, is £79. Both come down a little from two locations and again from five. Pay yearly and two months are free.
- Website chat and your contact form, coming in
- Free
- Your name on the chat box, not ours
- Included
- Your Facebook page, coming in
- +£7
- Your Instagram, coming in
- +£7
- Your email inbox, coming in
- +£7
- Telegram, Slack, Discord, Google Chat, email, Teams, your own webhook and our app, going out
- Free
- WhatsApp, going out
- +£9
- Chase you by text if nobody answers, on Rota
- +£9
- Keep conversations 30 days
- £4 off
- Keep conversations 90 days
- £0
- Keep conversations a year
- +£6
- Remember your customers
- +£12
- Look up who you are talking to
- +£19
One location, and everything most people need.
Nothing to pay until you have used it.
£29a month
What you want it to do
£29
Rota is the one that chases. It only earns its keep if there is a second person to chase, so it is worth having where somebody else can pick it up.
£29
A location is a place with its own phone and its own people answering. One branch is one location however many websites point at it, and a one van business is one location however many sites it owns.
What comes inThe chat box and your contact form are included. Add your Facebook page, your Instagram or your email inbox for £7 each.
Website chat and your contact form
Free
The chat box is the product, so it is always on.
Where it goesEight of the nine are included, however many of them you pick. WhatsApp is £9.
Ten places to send to
Free
Then a few either wayOur name never appears on your chat box. That is in the price, not an extra.
£0
The usual pick. Long enough to look back on a job.
+£12
Someone writes in on your form on Monday and in the chat on Thursday. Without this they arrive as two strangers.
Remembering them, with a year to remember
£3 off
+£19
Company name and size against a work email address, so you know if it is a homeowner or a builder before you answer.
Total, every month£29
Where the money goes
- Telegram, Slack, Discord, Teams, your own webhook: free
- None of them charges us a penny to deliver a message, so there is nothing to pass on. That is the whole reason the list of free destinations is as long as it is: we are not being generous, they are not billing us.
- Your Facebook page, your Instagram, coming in: £7 each
- Meta does not charge per message here, but each one is a separate app that has to be submitted for review, kept in review, and re-verified when they change the rules, which they do. That is real work every year rather than a per message cost, so it is a flat seven pounds rather than a meter.
- Your email inbox, coming in: £7
- Taking mail in means a domain that has to be warmed, watched and kept off blocklists, and one badly behaved sender on it costs everybody else their deliverability. The seven pounds is that upkeep.
- WhatsApp, going out: £9
- The only line here with a genuine per message cost behind it. Meta charges for every template that leaves, so this one is us covering a bill somebody else sets and can change.
- Rota rather than Relay: £79
- Not a bigger Relay. Every unanswered enquiry holds a timer of its own, wakes up, works out whether your hours are open, tries the next person and starts again. Relay delivers once and stops.
- The second location, and the fifth: cheaper
- The first one pays for the parts of this that exist whether you have one site or ten. The second costs us almost nothing on top, and by five it is nearly all storage, so the rate comes down twice rather than staying flat and calling it a discount.
- Keeping conversations 30 days: £4 off. A year: £6 more
- Storage, honestly. Thirty days is less of it and costs you less; a year is more of it and costs you more. It is the only line on this bill that moves in both directions, and it moves because our own bill does.
- Remember your customers: £12
- Every enquiry is checked against a hashed identifier to see whether this person has been here before, on every message, across every source. It is the one feature that does work when nothing is happening.
- Look up who you are talking to: £19
- The dearest line here, and the only one where we are buying something in per enquiry from a company whose prices we do not set. If you turn it off the cost goes away entirely, which is why it is not in the £29.
- Both memory and a year: £15, not £18
- Memory can only reach back as far as you keep things, so buying one without the other half works. They are really one product and priced as one.
Three real bills
- A sole trader, one website
- £29 a month. The chat box, the contact form, Telegram on the phone, email behind it. Nothing switched on, nothing to decide.
- Four shops, one office answering
- £96 a month. Four locations at £24 each. Turn on remembering your customers and it is £108. Pay yearly and it is £960 rather than £1,152.
- A trade counter on Rota, out of hours, with WhatsApp
- £88 a month. Rota at £79 and WhatsApp going out at £9. It chases three people before it gives up and texts, which is the £9 you only pay when it fires.
On every bill above
- As many conversations as you get. We do not count them and we do not cap them
- Replies land back on your site in about a second
- Answer an overnight message in the morning and your reply is emailed on to them
- No cookies, no tracking, and nothing kept on a visitor’s device unless they open the chat, so your cookie banner stays as it is
Four websites is £96 a month. Turn on remembering your customers and it is £108. That is the whole sum.
No phone call to sit through when you want to stop. If it wins you one job a year it has paid for itself twice over.
Where we use AI, and where we don't
Everyone else is selling a bot that answers for you. It demos beautifully. The trouble starts the first time it invents a price, agrees to a date you cannot make, or tells someone you do work you have never done.
When that happens, nobody blames the software. Your customer thinks you said it.
That is a bad trade. You would be handing the first conversation with every new customer, the one where they decide whether you seem like someone worth trusting, to something that has never met you and cannot be held to anything.
So AI never speaks to your customers here, and it never sends anything. What it does is take the typing off your side of it.
- A suggested reply appears next to the message, so answering is one tap rather than two minutes with cold hands
- A long back and forth arrives summed up in a line, so you know what it is about before you open it
- Questions you get every week, you answer once in your own words, and the chat offers that answer before anyone has to type
That is the useful half. It makes you quicker, not absent. Where AI genuinely saves you time we will use it, and where it only saves us money at your expense we will leave it alone.
Nothing reaches a customer that you have not read. If we ever change that, it will be a switch you turn on yourself, clearly labelled as a bot to the person reading it, and off by default.
Fair questions
Will it slow my site down?
No. It loads after everything else and weighs less than a small photo. While it's shut it does one thing: once a day it tells us it loaded, so we can warn you if your chat box ever stops working. Nothing else happens until somebody opens it. Your page speed shouldn't move.
Do I have to download an app?
No, and that's rather the point. You use whatever you already have open. There is a ChatRelay app if you want one, it is included, and most people never install it.
What if someone messages while I'm asleep?
The chat says so plainly and tells them roughly when you'll reply, instead of pretending you're sat waiting. It takes their email, and when you answer in the morning your reply gets sent on. No fake "typing" dots, no "we're online" when you aren't.
Will it mess up how my site looks?
It can't. The chat is sealed off from your page's styling in both directions, so it can't pick up your design and your site can't pick up its. Works the same on a site built in 2019 as on one built last week.
Where do the messages end up?
Stored for 90 days by default, and you can set that to 30 days or a year. Then deleted automatically, not archived somewhere. If a customer asks you to erase their details that is a request you have to act on rather than wait out, so tell us and we clear our copy the same day. The copy sitting in your own Telegram or inbox is yours to delete.
Can I have it on my WhatsApp?
Yes, for £9 a month on top. One thing worth knowing before you pick it: putting a number onto Meta's business system means you lose the WhatsApp Business app on that phone. Most people send it to Telegram or a text instead for that reason.
The next one lands at nine tonight
Pick where you want it, paste one line on your site, and you are done. There is nothing new to open and nothing to log into.
It lands in whichever of these you already have open.